Consulting·Innovation·Solutions

Case Studies

Strategy re-evaluation and new service offering

In a competitive and dynamic Asian market the operator was facing falling ARPU and increased CHURN rate.

Telspro was awarded the contract due to its expertise in the industry and its specialist approach to the design of research.

Telspro’s in-depth market analysis, helped track global most innovative loyalty and customer experience initiatives undertaken by service providers. The outcome of the research has highlighted how operators have reached success by innovating services.

A survey was also conducted in the local market to better understand consumers’ needs and demands.

Solution: Our team helped our client in deploying suggested solutions and was able to give added value by the use of global innovation tracker, to access trends which could affect the market in the near future.

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